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Tourist
Posts: 2

camera fail i have use my camera las week under water soot after camera got issued

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GoPro
Posts: 32,139

Re: camera fail i have use my camera las week under water soot after camera got issued

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Hi @fleetridge311

 

So long as the camera door is closed, the GoPro MAX is waterproof down to 5m (16ft) without a housing

Let our Support Team take a look at what happened.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

 

Thanks!

Ej

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GoPro
Posts: 32,139

Re: camera fail i have use my camera las week under water soot after camera got issued

[ New ]

Hi @fleetridge311

 

So long as the camera door is closed, the GoPro MAX is waterproof down to 5m (16ft) without a housing

Let our Support Team take a look at what happened.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

 

Thanks!

Ej

Tourist
Posts: 2

Re: camera fail i have use my camera las week under water soot after camera got issued

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Thanks
Hiker
Posts: 194

Re: camera fail i have use my camera las week under water soot after camera got issued

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@fleetridge311    can you honestly confirm, that you have forgotten to close the door ? You have'nt noticed that there is some part flappering around at the side of your camerabody?

Is this the first gopro you have ever used ?

 

Really ?

 

let me guess... you are going try to reach this "support" for days , maybe weeks..... someday you will be successfull(maybe)...

let me guess... they will tell you that damage caused in any kind by water is not under warranty ....but

let me guess... they tell you , that if you subscribe to gopro+ for 100bucks/year, then they will offer you a friendly concession, replacing the max .

let me guess... the you have to wait for weks maybe month while every time you ask for your delivery status, they will tell you the same : you will soon receive an email or call by one of our supportpeople   .... or they honestly tell you that the max is out of stock for a long time now (because of chip-shortage.... or in short..... it is a complete dead product)....

 

We would be very pleased if you could write us your experiences as soon as you have news about it...