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%3CLINGO-SUB%20id%3D%22lingo-sub-325138%22%20slang%3D%22en-US%22%3Ecamera%20dye%20-%202%20month%20of%20use%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-325138%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20fellas%2C%20i%20purchase%20mine%207%20black%20in%20dec%2C%20during%20an%20travel%20trough%20asia.%3CBR%20%2F%3Eduring%20the%20first%20days%2C%20camera%20sometimes%20freeze%20and%20i%20should%20to%20remove%20the%20battery%20to%20reaload%2C%20none%20of%20buttons%20work%2C%3CBR%20%2F%3Ethe%20camera%20become%20very%20hot.%3CBR%20%2F%3E%3CBR%20%2F%3ENow%20i%20am%20unable%20to%20connect%20again%20on%20my%20cellphone%2C%20i%20already%20reset%20all%20conections%2C%20tried%20again%2C%20without%20success%2C%3CBR%20%2F%3E%3CBR%20%2F%3Eyesterday%20i%20was%20surfing%20and%20casmera%20become%20frozen%20i%20lost%20all%20surf%20oportunities%2C%3CBR%20%2F%3E%3CBR%20%2F%3Ethis%20camera%20is%20compeltelly%20buged%2C%20software%2C%20hardware%2C%20i%20am%20%3Dvery%20disapointed%2C%3CBR%20%2F%3Ehow%20can%20i%20proceed%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-325138%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-325168%22%20slang%3D%22en-US%22%3ERe%3A%20camera%20dye%20-%202%20month%20of%20use%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-325168%22%20slang%3D%22en-US%22%3E%3CP%3ESorry%20to%20hear%20about%20the%20trouble%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F97084%22%20target%3D%22_blank%22%3E%40fireyriver71288%3C%2FA%3E.%20Freezing%20is%20an%26nbsp%3Bindication%20of%20an%20issue%20with%20the%20camera%20firmware%20or%20the%20SD%20card%20used.%20There%20are%20steps-to-fix%20detailed%20in%20this%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fsolutions_troubleshooting%2FCamera-Freezes-Up%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Earticle%3C%2FA%3E%26nbsp%3Bthat%20will%20help%20resolve%20the%20issue.%20As%20for%20the%20GoPro%20App%2C%20please%20make%20sure%20that%20you%20have%20the%20latest%20version%20of%20it%20installed%2C%20and%20that%20your%20phone%20is%20updated%20to%20the%20latest%20OS.%20After%20the%20update%2C%20restart%20your%20phone%20and%20re-pair%20the%20phone%20and%20the%20camera%20again.%20Let%20us%20know%20how%20it%20goes.%20Thanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-327643%22%20slang%3D%22en-US%22%3ERe%3A%20camera%20dye%20-%202%20month%20of%20use%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-327643%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%26nbsp%3B%3C%2FP%3E%3CP%3Eduring%20this%20weekend%20i've%20change%20the%20SDcard%20and%20tried%20again%2C%20during%20the%20next%2020%20minuts%20works%2C%20after%20that%20frozen%20again.%3C%2FP%3E%3CP%3Ethis%20is%20very%20frustrating.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ei%20will%20check%20the%20firmware%2C%20and%20let%20you%20know%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Tourist
Posts: 2

camera dye - 2 month of use

Hi fellas, i purchase mine 7 black in dec, during an travel trough asia.
during the first days, camera sometimes freeze and i should to remove the battery to reaload, none of buttons work,
the camera become very hot.

Now i am unable to connect again on my cellphone, i already reset all conections, tried again, without success,

yesterday i was surfing and casmera become frozen i lost all surf oportunities,

this camera is compeltelly buged, software, hardware, i am =very disapointed,
how can i proceed?

GoPro
Posts: 7,808

Re: camera dye - 2 month of use

Sorry to hear about the trouble, @fireyriver71288. Freezing is an indication of an issue with the camera firmware or the SD card used. There are steps-to-fix detailed in this article that will help resolve the issue. As for the GoPro App, please make sure that you have the latest version of it installed, and that your phone is updated to the latest OS. After the update, restart your phone and re-pair the phone and the camera again. Let us know how it goes. Thanks!

Tourist
Posts: 2

Re: camera dye - 2 month of use

Hi, 

during this weekend i've change the SDcard and tried again, during the next 20 minuts works, after that frozen again.

this is very frustrating.

 

i will check the firmware, and let you know

GoPro
Posts: 7,808

Re: camera dye - 2 month of use

Thank you for the update, @fireyriver71288. Please let us know how it works out.