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Tourist
Posts: 2
Accepted Solution

cable de transmision

Bonjour,

Je possede une go pro session hero 4 depuis 1 an et demi et j'en suis tres satisfait. Depuis quelques semaines je n'arrive plus à charger mes videos sur un ordinateur. La GoPro charge bien mais ne veut plus tranferer les videos. Des que j'essaye elle se met à faire une video. Est ce que cela peut provenir du cable gopro ? ou d'un probleme de la camera ? pouvez vous m'aider ?

Cordialement

 

Eric DENYS


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GoPro
Posts: 16,061

Re: cable de transmision

Thank you for posting back, @denyse3664. The cable itself is not sold separately on our website. You can search online for a micro-USB cable. Alternatively, you can get in touch with the Support team, they might be able to help out. You can reach them through phone or chat through https://gopro.com/help/ContactUs. 

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GoPro
Posts: 16,061

Re: cable de transmision

Hello @denyse3664

 

Thank you for reaching out. How are you transferring the videos? If you happen to be using Quik for desktop, did you get an error message while attempting to transfer the videos? 

Try this: make sure that you have the latest version of Quik on your desktop, and that your camera is manually updated to the latest firmware. 

Have you tried using  a different cable to connect your camera to your computer? 

 

These steps will help us isolate the source of the trouble. Let us know how it goes. 

 

Thanks, 

Marius

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Tourist
Posts: 2

Re: cable de transmision

Je vais chercher les vidéos directement sur le périphérique reconnu par l ordinateur. La l ordinateur ne reconnaît plus la GO PRO mais par contre elle se recharge. Le câble est un peu abîmé c est peut être la raison. Avez vous un lien pour acheter ce câble de transfert de vidéo ?
Merci
Highlighted
GoPro
Posts: 16,061

Re: cable de transmision

Thank you for posting back, @denyse3664. The cable itself is not sold separately on our website. You can search online for a micro-USB cable. Alternatively, you can get in touch with the Support team, they might be able to help out. You can reach them through phone or chat through https://gopro.com/help/ContactUs.