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Sightseer
Posts: 2
Accepted Solution

buttons not working after powered on

I hvae just updated reset my Wifi and updated my firmware on my GoPro hero 3+.

I can use the power button to get the device to power up, but once on, nothing works after it is on.

 

I am not able to enable wifi, not able to power off the camera, not able to use the shutter button.

 

I was able to power on the device and do the firmware update, but once it is on, it is completely not responsive.

 

I am using a samsung class 10 micro SD card.

 

Any help would be great!

 

Thank you,

Ryan

 


Accepted Solutions
GoPro Community Manager
Posts: 5,853

Re: buttons not working after powered on

Did you do a manual update? Even if it's running the same firmware, the update should still install. The HERO3 cameras are a little different. If the separate Update folder doesn't trigger the update to start, try moving the files that are in the Update folder into the root directory on your SD card.

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All Replies
GoPro Community Manager
Posts: 5,853

Re: buttons not working after powered on

@fastdive58363 - Sounds like it could be a firmware issue. The firmware simply may not have installed completely when you did the update. The fix for this is to do a manual update on your camera. Instructions on how to do that can be found at the bottom of the page at https://gopro.com/update/hero3_plus.

 

Thanks,

Jeff

Sightseer
Posts: 2

Re: buttons not working after powered on

So i tried to update again the manual way, I can power on the gopro but it does not read the update.

It goes directly into the camera settings windows with the view of the video, qulaity, time and battary life.

 

Buttons dont work and it does not go into the update mode.

 

 

GoPro Community Manager
Posts: 5,853

Re: buttons not working after powered on

Our team at may be able to help you with this then: https://gopro.com/help/PKBContactus

Sightseer
Posts: 1

Re: buttons not working after powered on

I have the same problem, after I updated to 3.03 the camera behaves as fastdive describes.

@fastdive58363: did you solve the problem?
Sightseer
Posts: 1

Re: buttons not working after powered on

I have this problem too

 

I have downloaded the new update after not using it for a while, it didn't update, I'm guessing as the last time I tried updating it it was the same update I addwed 

I cannot turn it off without removing the battery

 

Can't believ the help centre is only monday to friday in Uk

GoPro Community Manager
Posts: 5,853

Re: buttons not working after powered on

Did you do a manual update? Even if it's running the same firmware, the update should still install. The HERO3 cameras are a little different. If the separate Update folder doesn't trigger the update to start, try moving the files that are in the Update folder into the root directory on your SD card.

Sightseer
Posts: 2

Re: Mode and Shutter buttons not working after powered on

Tried to do a manual update but the unit cannot detect the inserted card with updated firmware. Any thoughts on this. It's so frustrating now.