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Tourist
Posts: 4
Accepted Solution

bursts with the light

my camera to me I go back to something with a lot of light, the light is burst and it appears without video of form
how to solve?

I have already upgraded to a newer version 1.70 and have not yet
It worked

2.jpg

Accepted Solutions
GoPro
Posts: 6,198

Re: bursts with the light

Hello @fabionunes360

 

Thank you for the details that you provided, and for making sure that the camera is already with the latest software. Since the issue remains to be unresolved, it would be best to get in touch with our Support team for further assistance on this matter. You can reach them via chat or phone through https://gopro.com/help/ContactUs. 

 

Best  regards, 
Marius

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All Replies
GoPro
Posts: 6,198

Re: bursts with the light

Hello @fabionunes360

 

Which camera are you using? Do you mean that the video recording doe snot show anything? What resolution have you set the camera to? Please provide us more information to we can help you better. 

 

Thanks, 
Marius

Tourist
Posts: 4

Re: bursts with the light

Hi, I'm using the fusion
I did it in several ways, I changed it to protune and it did not solve yet

what happens and in a lens, every video that I record facing the light appears these zebras in the video

if you put in -1.5 of exposure improvement but do not add the zebra, the one that is in the photo that I posted

Tourist
Posts: 4

Re: bursts with the light

in fact all configuration is the same way the video
both in 3k or 5k

Tourist
Posts: 4

Re: bursts with the light

I just updated 1.80 my camera to try to solve a problem and still nothing
Can someone help me
GoPro
Posts: 6,198

Re: bursts with the light

Hello @fabionunes360

 

Thank you for the details that you provided, and for making sure that the camera is already with the latest software. Since the issue remains to be unresolved, it would be best to get in touch with our Support team for further assistance on this matter. You can reach them via chat or phone through https://gopro.com/help/ContactUs. 

 

Best  regards, 
Marius