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Tourist
Posts: 4

brand new camera overheated after 10min in 4k

Hi!

 

I buy a GoPro 7 silver, and as i tried to capture a video in 4k format the camera close the video, because of overheating issue. It shows a message: the camera is overheated and i can't use the 4k format until it is not cooler. (The temperature was cca 26°C)

 

This was after 10minutes!!! Only 10 min.

 

I go to the shop where i buyed it and they replaced the camera with a new one.

 

I tried this new and it has the same issue!!!

 

10 minutes is nothing!

 

I buyed this camera only because people say this is the best action camera brand. If i want to make a video in lower fomrat i buy a cheaper GoPro...

 

So my question is how can i longer the recording in 4k?

Nomad
Posts: 992

Re: brand new camera overheated after 10min in 4k

The first thing to check is to make sure you're using one of the recommended SD cards in your camera.  You can check against this list here:

https://gopro.com/help/articles/block/microSD-Card-Considerations

 

Also try to manually update your camera's software to the latest release.  You can find instructions on how to do that here:

https://gopro.com/update

 

Please note that recording in 4K is very camera intensive work, so you may want to look at lowering the frame rate that you're shooting in, turning off features that you're not using (WiFi, Bluetooth, GPS, Stabilization etc).  Keep the camera out of direct sunlight and try to increase the airflow around the camera.

 

IF the problem persists, please try contacting GoPro support directly for help

https://gopro.com/help/ContactUs

Tourist
Posts: 4

Re: brand new camera overheated after 10min in 4k

[ Edited ]

Hi!

 

First of all thanks for your message.

 

My microSDXC card is a SanDisk Extreme 64Gb, A2, UHS I, U3, V30. (I think this is on the supported card list: SDSQXA2-064G-AN6MA)

 

The software is up to date (updated by Quik today). (I tried to update the first camera manually it does not help) 

 

WiFi, Bluetooth, GPS are off.

 

Stabilization -> The camera automaticly use it. I can't take it off.

 

"Keep the camera out of direct sunlight and try to increase the airflow around the camera." -> How? And why this is an action camera it should be durable even for temperature. I use it for climbing on cliff, it's not possible to move where i want.

 

"lowering the frame" -> This camera has the 4k feature only with 30FPS, i can't change it.

 

The support chat is currently offline (i will try it tomorow) and i don't want to make a call (i can't find a phone number for my country).

 

Thanks