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Sightseer
Posts: 2

bought new gopro 7 wont connect to com

i bought a new gopro 7 black today went to go to connect to my computer windows 10 it show usb connect on the gopro but wont connect to quick app or show up on my devices

 

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GoPro Community Manager
Posts: 7,027

Re: bought new gopro 7 wont connect to com

@sweetblaze16415 - Once the GoPro is connected to the camera, be sure to turn the GoPro on. That should start the sync process.

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Sightseer
Posts: 2

Re: bought new gopro 7 wont connect to com

i had it off plug it into the computer then turned it on said usb connected only shows up under devices wont show up under my devices or the app but if i hook up my old hero 3 it hooks up right away 

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GoPro Community Manager
Posts: 7,027

Re: bought new gopro 7 wont connect to com

GoPro cameras don't import through devices. To get the content off the HERO7, you'll want to us the Quik for Desktop app, or import directly from the SD card when it's plugged into your computer using an SD card adapter. More info is at https://gopro.com/help/articles/how_to/Importing-Camera-Files-to-a-Computer-Windows-10.