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Tourist
Posts: 2
Accepted Solution

blocco registrazione

Ciao a tutti

Ho il seguente problema: a 12 secondi dalla partenza, con qualsiasi qualità video, la registrazione si blocca dando errore scheda sd.

Poi non legge più quindi la scheda; la riconosce solo dopo la formattazione; se poi riprovo a registrare si blocca nuovamente.

Avete qualche suggerimento??

Grazie 


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GoPro
Posts: 14,048

Re: blocco registrazione

 

Hi @foggyvi

 

I am sorry for any troubles caused. What SD card are you using?

 

If you’re getting an ‘SD ERR’  message on your camera’s LCD screen, this means that your camera can't properly communicate with the SD card.  Here are some steps you can take to resolve the issue: 
Please note: Ensure that you back up any pictures and/or videos before you proceed any further to prevent loss of footage.

If you are seeing 'SD ERR' or 'SD ERROR'

  1. Make sure that the SD card is fully inserted in the camera.
  2. Please enter the Settings menu and select the trash can icon to Delete All/Format your SD card. You can also format the SD card using the GoPro App or your Mac / Windows computer. This will wipe the SD card clean of all data including any potential issues that may have been causing the error. Exit your settings menu and the camera should return to a normal display. 
  3. If after performing the troubleshooting above, you see this error after recording in a high-resolution or -frame rate mode, it's likely that your SD card is unable to keep up with the camera's output. For further validation, please try a secondary card from our Recommended List for the best performance.

Let us know how it goes.

 

Regards,

Ej

View solution in original post


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Highlighted
GoPro
Posts: 14,048

Re: blocco registrazione

 

Hi @foggyvi

 

I am sorry for any troubles caused. What SD card are you using?

 

If you’re getting an ‘SD ERR’  message on your camera’s LCD screen, this means that your camera can't properly communicate with the SD card.  Here are some steps you can take to resolve the issue: 
Please note: Ensure that you back up any pictures and/or videos before you proceed any further to prevent loss of footage.

If you are seeing 'SD ERR' or 'SD ERROR'

  1. Make sure that the SD card is fully inserted in the camera.
  2. Please enter the Settings menu and select the trash can icon to Delete All/Format your SD card. You can also format the SD card using the GoPro App or your Mac / Windows computer. This will wipe the SD card clean of all data including any potential issues that may have been causing the error. Exit your settings menu and the camera should return to a normal display. 
  3. If after performing the troubleshooting above, you see this error after recording in a high-resolution or -frame rate mode, it's likely that your SD card is unable to keep up with the camera's output. For further validation, please try a secondary card from our Recommended List for the best performance.

Let us know how it goes.

 

Regards,

Ej

Highlighted
Tourist
Posts: 2

Re: blocco registrazione

I am using a SanDisk Extreme microSDXC UHS-I (present in the list of recommended ones).
I also tried with another of a friend (I do not remember the brand) of 32gb but gave the same error.
I had tried to format several times from the camera but kept on blocking.
Trying to format from the Macbook, using a microsd adapter, I noticed that the card was not empty.
Once formatted with the Macbook, the camera has resumed recording correctly.
Thanks for the support