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Highlighted
Tourist
Posts: 1
Accepted Solution

black screen

Hi,

I bought my gopro 6 in May 2018 and since July the back screen stays black.

I had the latest firmware.

As I have a new mobile I lost connection with the camera.

Is there a way to reconnect the gopro using the front screen?

Regards,

 

Patrick


Accepted Solutions
GoPro
Posts: 8,150

Re: black screen

Hello @snowydusk06324

 

If you are starting over with the pairing process, the front screen will not display the camera name and password. The rear screen has to be active. I wonder what's the issue with the black back screen but you will not be able to maximize your camera features and functions with it not working. 

 

Let our Support team help. If the manual update process does not resolve the screen issue, our team will be able to assist you further. You can reach them via phone or chat here https://gopro.com/help/ContactUs

 

Best regards, 
Marius

View solution in original post


All Replies
GoPro
Posts: 159

Re: black screen

Hi @snowydusk06324,

I am sorry to hear that the LCD of your Hero6 Black is not working. You mentioned that you have the latest firmware. However, I would still suggest that you reinstall the software of your camera manually. You can find the troubleshooting steps:

https://gopro.com/update/hero6

Choose "Update your camera manually" then follow the instructions.

I hope this helps; otherwise, you can reach out to the Support team either by phone or chat via : https://gopro.com/help/ContactUs

Thanks,

V
GoPro
Posts: 8,150

Re: black screen

Hello @snowydusk06324

 

If you are starting over with the pairing process, the front screen will not display the camera name and password. The rear screen has to be active. I wonder what's the issue with the black back screen but you will not be able to maximize your camera features and functions with it not working. 

 

Let our Support team help. If the manual update process does not resolve the screen issue, our team will be able to assist you further. You can reach them via phone or chat here https://gopro.com/help/ContactUs

 

Best regards, 
Marius