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Sightseer
Posts: 1
Accepted Solution

black screen

I recently plugged in my sd card into my computer and once i put back in my hero 5 black the screen has turned black. the front screen still works and when i swipe the screen it still changes the front screen.


Accepted Solutions
GoPro
Posts: 4,774

Re: black screen

 

Hi @epicjump82410

 

Please try to manually install a new firmware. 

 

just go to www.gopro.com/update and look for the specific camera model. 

 

From there choose Update your camera manually and type in your serial number and email address. 

After that follow on screen instruction on how to install the update. 

 

You need an SD card adapter and a computer to do that. 

 

 

Regards,

-Jay 

View solution in original post


All Replies
GoPro
Posts: 4,774

Re: black screen

 

Hi @epicjump82410

 

Please try to manually install a new firmware. 

 

just go to www.gopro.com/update and look for the specific camera model. 

 

From there choose Update your camera manually and type in your serial number and email address. 

After that follow on screen instruction on how to install the update. 

 

You need an SD card adapter and a computer to do that. 

 

 

Regards,

-Jay