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Tourist
Posts: 3

black 5 totally dead

[ New ]

Charged my gopro and went snorkelling and all seemed fine.

The next day it wouldn't turn on. Totally dead.

So i tried charging it but all i get is a very hot gopro.

I have tried all the resetting and battery removing and SD card removing but nothing works .

I looked on the SD card from day one snorkelling and i have pictures and videos so it did work.

I have also tried another SDcard with no luck.

It even gets hot but no lights come on if i plug the USB cable in with no battery in.

 

Any ideas anyone?


Accepted Solutions
GoPro
Posts: 18,669

Re: black 5 totally dead

[ New ]

Thank you for contacting Support, @pauln408. Please continue working with them until a resolution is achieved. Feel free to post back to share results. 

 

Best regards, 
Marius

View solution in original post


All Replies
GoPro
Posts: 6,097

Re: black 5 totally dead

[ New ]

 

Hi @pauln408

 

Did you try to change the battery already? 

If you already did it would best to Contact Customer Support so that they would be able to check and provide accurate resolution. 

Click Here to Contact Support

 

Regards, 

-Jay 

Tourist
Posts: 3

Re: black 5 totally dead

[ New ]

Yes i have tried changing the battery with no joy.

 

I have contacted customer support , sent them the gopro serial number and proof of purchase. I am just now

waiting there response.

 

Regards

 

Paul

GoPro
Posts: 18,669

Re: black 5 totally dead

[ New ]

Thank you for contacting Support, @pauln408. Please continue working with them until a resolution is achieved. Feel free to post back to share results. 

 

Best regards, 
Marius

Tourist
Posts: 3

Re: black 5 totally dead

[ New ]

I have just recieved the required documents from go-pro to return my non-working unit which they said they are going to replace

with a new unit upon reciept on the old one.

Will keep you all posted as to how long the process takes.

 

Thank you for your support go-pro.

 

Regards

 

Paul.

GoPro
Posts: 18,669

Re: black 5 totally dead

[ New ]

Great to know that, @pauln408. We will wait for updates from you then.