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Sightseer
Posts: 1
Accepted Solution

battery door stuck 7

I just received the GoPro 7 black, and when opening the battery door the button broke. I am now unable to open the battery door to swap out the battery and sim card. How can I get this fixed?


Accepted Solutions
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GoPro
Posts: 18,838

Re: battery door stuck 7

Hi @traceya30

 

Would you be able to send a video showing the issue?

Try to check if the push tab is popped back up. See if it can still be adjusted.

You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs

 

Thanks!

Ej

View solution in original post


All Replies
Highlighted
GoPro
Posts: 18,838

Re: battery door stuck 7

Hi @traceya30

 

Would you be able to send a video showing the issue?

Try to check if the push tab is popped back up. See if it can still be adjusted.

You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs

 

Thanks!

Ej