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Sightseer
Posts: 1

battery door problem

Hello

Please help me as I think there is a problem with my GoPro 6's battery door. The camera is fresh out the box, but one of the corners of the battery door is not closing seamlessly already :( Please check the attached picture. Would it affect the waterproofness of the camera? How could this be fixed?

 

Thank you

Zsuzsi

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Adventurer
Posts: 8,482

Re: battery door problem

BRAND NEW"

 

Option A) Return it, get a new one , problem solved.

 

Option B)  re-open,  see if any  thing is on the seal  ever so gingerly  rubb around, feels good, Re-close.  does it close better?

 

If not then your Seal can be comprimised and water can leak in.  See if your battery was seated fully to?

 

I suggest  remove bat put cotton inside and only dunk  1/2mm just to wear it hits  theseals and pass. let stand there.  take out Dry that cam good.  thenwhen opening if the cotton is WET you got your answer, also remember water can get under the seal but not in the camera.

 

IMHO

Tourist
Posts: 2

Re: battery door problem

Having the same #^%&^$ problem. Went through a lot of trouble getting this camera, unboxed, and already have an issue. SO upset and on a time crunch too. Got this before leaving the country for a month and now having to deal with sorting out this crap. For what I spent, this should NOT be an issue. 

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Highlighted
Adventurer
Posts: 8,482

Re: battery door problem

I can understand hte issue but in any way did you incorrectly seat the battery and tried repushing it firmly down so the door closes right?  It may be possible that at the factory  defect on some.  I suggest re  checking and getto gopro via that old  fashion phone call.