01-17-2021 03:26 AM
batery life problem hero 9[ New ]
01-20-2021 03:05 PM
Re: batery life problem hero 9[ New ]
@kotu, see if you'd be able to reinstall the firmware update of the camera as it can also help correct any errors with the current software installation. Using an SD card adapter, connect your microSD card to your computer and follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229
Additionally, performing a factory reset in the camera may help.
If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.