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Tourist
Posts: 3

batery life problem hero 9

[ New ]
recently I have a problem with battery life. fully charged at about 50% during recording a message pops up: battery low powering off (batteries in this state were inserted into another hero9 and still working). this happens with both of my batteries. the batteries were checked in another hero 9 and are working properly.
how to fix it ? this is quite annoying
GoPro
Posts: 13,445

Re: batery life problem hero 9

[ New ]

@kotu, see if you'd be able to reinstall the firmware update of the camera as it can also help correct any errors with the current software installation. Using an SD card adapter, connect your microSD card to your computer and follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229 

 
Additionally, performing a factory reset in the camera may help.

If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

Tourist
Posts: 3

Re: batery life problem hero 9

[ New ]
I will try to manual update my hero9.
Factory reset already done - no change