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Tourist
Posts: 2

assistencia tecnica

[ New ]

Bom dia! Minha GoPro 7 adquirida dia 16/02/19 na loja Fast Shop de Curitiba PR, parou de funcionar, foram realizadas todas as etapas para reiniciar a GoPro 7  porém ela não liga, não funciona e quando é conectada ao carregador ela esta aquecendo e o led vermelho não acende. Preciso de assistencia técnica para a camera, do telefone do representante no Brasil ou substituição da camera pela garantia, caso contrário vou levar para o PROCON, pois os canais de atendimento da GoPro não atendem, é uma vergonha a questão da garantia da máquina.


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GoPro
Posts: 23,279

Re: assistencia tecnica

[ New ]

Hi @nicedusk41180

 

If the steps on HERO7 Will Not Power On does not make a difference, please reach out to our Support Team.

They are available via phone or chat.

https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.
 

 

Thanks!

Ej

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Adventurer
Posts: 13,652

Re: assistencia tecnica

[ New ]

If you are at gopro.com/contactus. that is where you must start  your Warranty.  unless thestore does the work for you.   get to a Re at your Region.

 

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GoPro
Posts: 23,279

Re: assistencia tecnica

[ New ]

Hi @nicedusk41180

 

If the steps on HERO7 Will Not Power On does not make a difference, please reach out to our Support Team.

They are available via phone or chat.

https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.
 

 

Thanks!

Ej