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Sightseer
Posts: 1

anyone know how I can contact gopro with a 'real' email address ???

I have an ongoing issue with my hero3 black ... despite numerous updates and new SD cards the camera still freezes and stops working. I have tried in vain to contact gopro but the website contact links for email and 'chat' just don't work ??? ...

 

All I want to do is contact them by email ... it can't be that difficult surely.

 

Thanks in advance,

 

Tim

Backpacker
Posts: 1,447

Re: anyone know how I can contact gopro with a 'real' email address ???

Sorry about that @timc7365.

In the mean time, I might be able to help.

So what's the issue.

 

Also to contact support faster it would be best to use the Support phone number during working ours.

Hope that helps. 

Chris. 

 

 

 

Hey @jefft could you let support know he hasn't received a response. 

 

GoPro Community Manager
Posts: 5,850

Re: anyone know how I can contact gopro with a 'real' email address ???

@timc7365 - You can email us using the links at https://gopro.com/help/PKBContactus.

 

If you're not in the US, or are unable to get in touch with us through the links on that page, please let me know.

 

Thanks,

Jeff