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Tourist
Posts: 2

annual renew

Hi, 

I would like to switch from monthly billing to annual renew. I've been offered to switch to yearly payment method on my user page. But every time I click "upgrade to yearly" button an then "confirm purchase" I got an error that there is a problem on your end and to try tomorrow. 

I've already tried that for couple of weeks now but problem on your end is still there.

 

Any advice?

 

Thanx 

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GoPro
Posts: 15,175

Re: annual renew

Hello @helgak11

 

You may try clearing the browsing history or a different browser.

If it's still the same, please reach out to our Support Team for assistance.

https://gopro.com/help/ContactUs 

 

Thanks!
Ej

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Tourist
Posts: 2

Re: annual renew

Hi, thanx for advice. I've subscribed to annual renew but there are some illogical information on my account page and info sent to my email from gopro billing service. 

1. On my account page it still said monthly billing frequency but the price is 49.99$, starting from October 23, 2019.

2. Info from gopro billing service statets  billing date 23/11/2018. (see attachment)

 

I hope it won't be monthly frequency with price of 50$.

Thanx for any info,

Best regards

 

 

 

gopro1.jpg

 

 

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GoPro
Posts: 12,402

Re: annual renew

Thank you for the details that you provided, @helgak11. We checked on our records and we see that you are currently enrolled to the annual/yearly GoPro Plus subscription, and that the effective date is October 23,2019. We have already reported to the team regarding the confusing information in the email that you received. We would like to make sure that the account information is correct on your end. Please log in to your GoPro Plus account and verify if you have the correct subscription details. Let us know what you find out. Thanks!