am trying to update gopro 3+

[fastcreek81161]

want to update my go pro 3+ my camera has 15 letter and number serial but the website is asking for a 14

[aragon1006]

Hi @fastcreek81161

If you follow this link for the manual update, it should be asking you for a 15-Digit Serial Number.

It usually starts with H3B+ or H3S+.

Let me know if this works.

Regards,

Ej

[fastcreek81161]

Hi thanks for the reply I clicked the link and it’s still asking for a 14 digit serial regards

[aragon1006]

Hi @fastcreek81161

I am not certain as to why it's pulling up a different page.

I tried a couple of computers and browsers, it routes me to the correct page.

Would you mind testing the with a different browser?

Thanks!

Ej