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Tourist
Posts: 3

am trying to update gopro 3+

want to update my go pro 3+ my camera has 15 letter and number serial but the website is asking for a 14

 

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GoPro
Posts: 12,799

Re: am trying to update gopro 3+

 

Hi @fastcreek81161

 

 

If you follow this link for the manual update, it should be asking you for a 15-Digit Serial Number.

It usually starts with H3B+ or H3S+.

 

Let me know if this works.

 

Regards,

Ej

Highlighted
Tourist
Posts: 3

Re: am trying to update gopro 3+

Hi thanks for the reply I clicked the link and it’s still asking for a 14 digit serial regards
Highlighted
GoPro
Posts: 12,799

Re: am trying to update gopro 3+

 

Hi @fastcreek81161

 

I am not certain as to why it's pulling up a different page.

I tried a couple of computers and browsers, it routes me to the correct page.

Would you mind testing the with a different browser?

 

 

 

Thanks!

Ej