06-23-2020 08:01 AM
Hello, @nicertoy. You either get $100 from the Trade Up purchase which is based on the original $399.99 price, or $100 off through the promotional price.
Per terms and conditions, the offer "cannot be combined with any other offers, discounts or promo codes, or applied to previous purchases." See https://gopro.com/legal/tradeup .
06-27-2020 10:59 PM
I just fell victim to this garbage, you're not supposed to have directly conflicting promotions and one as stupid as essentially giving a camera for free. I sent in a Hero 7 for an 8 expecting an additional $100 off and just realized today what happened. I asked for the additional discount,...No. Can I get my camera back,... No. What about credit for future purchases since I want to buy some mods...No. They offered me a floaty grip, a **bleep** floaty grip. I had a 7 and had all sorts of the accessories so I already had one. Incredibly upset and reported it the BBB after the customer service line was no help what so ever. I loved GoPro and was always raving to everyone about the camera, but this experience has really been disappointing. I feel as though I was just robbed of a perfectly good Hero7. In case anyone from GoPro even cares my order no. was NA02400780
06-28-2020 03:37 AM
I hear ya:
so when the final price you paid was $299.99 + tax, you sent in the camera, thinking you were going to get $100.00 off when the camera was recieved. and a refund to the account within days?