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Tourist
Posts: 2

a mi camara le entro agua

hola buenas tengo la gopro 5 y me meti en la piscina con mi hija y le a entrado agua. lo que no comprendo como es que si se anuncia una camara que resiste el agua hasta 10 metros de profundidad sin carcasa como puede suceder algo asin. alguien podria ayudarme.gracias

GoPro
Posts: 3,046

Re: a mi camara le entro agua

Hi @bonsay,

Sorry to hear about what happened. So long as all camera doors are closed, the HERO5 Black/Session is waterproof down to 10m (33ft) without a housing. We want to look at what we can do to extend our help. Please contact our Support team by phone or chat through https://gopro.com/help/ContactUs. 

Kind Regards,
Ann

Tourist
Posts: 2

Re: a mi camara le entro agua

lamento decirte que el link que me enviaste me aparece y me da error. ya no se que hacer pero las puertas de la camara estaban cerradas estoy seguro. es mi segunda gorpro. y estoy decepcionado con ella 

GoPro
Posts: 10,106

Re: a mi camara le entro agua

Hello @bonsay

 

Sorry for any troubles caused.

Please refer to https://gopro.com/help/ContactUs

 

 

Thanks!

Ej