09-27-2020 06:48 AM
i tried 10 times to purchase go -pro 9 , but it still doesn't work and
'Your order could not be submitted. Please try a different payment method.'
what should i do? many customer in south korea cannot purchase your items because of this error.
please check the error.
address is correct and card info is also correct. i checked it 10times..
please, we are looking forward to your products and if you solve this problem, your brand loyalty would be increased.
09-29-2020 11:41 AM
Sorry to hear you've had issues placing your order. A couple of things to try... Make sure that your shipping address is complete and correct all the way down to the zip code. Also, if you haven't yet, try again after clearing cache and cookies or using a different browser. You may also explore ordering using an incognito browser. If the order will still not go through, our Support Team through https://gopro.com/help/ContactUs.