Your Case Number is 08378876. [ New ]

[capoan]

Hello, I have never been contacted after asking for support.

My gopro regularly freeze, and I'm not able to do videos.

Usually I can solve it by removing the battery but this is impossible while I'm doing a rece like a marathon or during a dive.

The gopro is updated to the last firmware available.

Thanks,

[aragon1006]

Hi @capoan

What SD card are you using? The brand, model, and capacity will be helpful.

We see the callback request logged on the system.

Support will be reaching out to you soon.

Thanks!

Ej

[capoan]

I use this card (samsung 128 evo select).

But with other card happens the same.

BR,

[aenriquez]

@capoan, we can see your most recent contact request and the ticket is currently open. Rest assured, our Support Team will contact you as soon as possible. We appreciate your patience and understanding.

Additionally, performing a factory reset in the camera may help.

[capoan]

Ok, I'll wait for the support.

Factory reset already done without any success in solving this problem, unfortunately.

[capoan]

My hero black freeze in several occasion, again.

I was not be able to be in touch with anyone from support via phone.
Already tried all the suggestion on this forums without any luck (https://community.gopro.com/t5/en/Camera-Freezes-Up/ta-p/393032, and other readings in this forum).

Please provide a solution or a substitution.

[tiberius]

I see one issue, with today fast technology ad we're in the fast digital world. The use of class10 SD cards are the best options. It enables the digital cameras to read/write to the SD card. Anything lower than class10 will lag and cause issues as it CAN'T keep up.... from looks of yours SD card it is a slower class3 (yes cheaper to buy and more memory}, but not fast

[capoan]

Thanks for the suggestion. Unfortunately, my gf's gopro, with same HW on it and same parameter set, works just fine - never freeze. Plus, this is not a class 3, this is an U3. that is fine even for a 4k standard.

Please, if you have no proper idea of what are you replying about, keep your idea for you and let someone with proper experience do the job.

I would really appreciate it. :)