10-02-2020 02:41 AM
Hello, I have never been contacted after asking for support.
My gopro regularly freeze, and I'm not able to do videos.
Usually I can solve it by removing the battery but this is impossible while I'm doing a rece like a marathon or during a dive.
The gopro is updated to the last firmware available.
10-03-2020 01:34 PM
10-12-2020 06:50 AM
My hero black freeze in several occasion, again.
I was not be able to be in touch with anyone from support via phone.
Already tried all the suggestion on this forums without any luck (https://community.gopro.com/t5/en/Camera-Freezes-Up/ta-p/393032, and other readings in this forum).
Please provide a solution or a substitution.
10-12-2020 12:28 PM
10-12-2020 12:40 PM - edited 10-12-2020 12:45 PM
Thanks for the suggestion. Unfortunately, my gf's gopro, with same HW on it and same parameter set, works just fine - never freeze. Plus, this is not a class 3, this is an U3. that is fine even for a 4k standard.
Please, if you have no proper idea of what are you replying about, keep your idea for you and let someone with proper experience do the job.
I would really appreciate it. :)