01-28-2019 04:42 AM
The problem is not with Quik software, but with the way the videos are recorded. There's no info of any timezone, so when the videos are just copied to the PC, it just changes to your UTC zone. Just check for your copied videos, to see if the time there is also wrong.
01-28-2019 05:35 AM
Why is there a setting for the date and time for the gopro then? The timestamps on the files are correct, their software though is buggy and I guess their developers don't know how to handle timezones. My $50 chinese cam from amazon can handle timestamps better! Anyways I think complaints here are useless I believe this forum isn't even monitored by gopro, this is just their lame excuse to say they have a community.
01-28-2019 05:42 AM
The problem is the GPS telemetry that's stored inside of the files. The time and date on the camera is whatever you choose to set it to, and the files it creates will have that time / date stamped on the files. The real issue is that the GPS data is recorded in UTC (this is fine), but the Quik software needs to allow the user to translate the UTC time to whatever timezone they are in / or want to use. It's really quite simple and 100% of this problem lies with the Quik software not taking this into account.
Again, the camera and it's hardware are 100% correct and function correctly and exactly as it should. It's the software that's broken! But GoPro doesn't care and clearly don't read the forums. I and a number of people have raised it with support / feedback forms but zero has been done. It's clear nothing will be done.
01-28-2019 05:59 AM
I'm actually not using Quik.
I set my date correctly on my GoPro, and also syncronize it with my phone.
When checking the videos on the camera, they show the correct time and date. But when they are copied to my PC, they show a +1, because I live in a +1 time zone. The video files don't record any tag about the time zone, so it is assumed that the time is in UTC. So when copied to a computer, it just assumes is +0 and therefore applies the local region settings, +1h in my case. This happens with Quik but also when you just copy your files to your PC.
This has been discussed in several other threads. Quik software is just doing the exact same thing.
What I can't understand is how GoPro don't have any setting for the time zone, like absolutely every other camera. It's like they just forgot it, and don't care to fix this, which should be so easy to fix.
02-11-2019 08:01 PM
Same problem here. Characteristically sloppy software engineering GoPro. How could the developers working on this not have foreseen this problem? Did they even test it before releasing it?
It has been 8 months since this thread started and this incredibly obvious bug has not been fixed. I'm going to take my business to Garmin.
If anyone from GoPro ever takes any interest in looking into this, maybe you could allow users to at least turn off the time display in Quik so that we don't have something that is obviously and completely wrong in all our videos.
04-05-2019 07:45 PM
Yeah - I have the Hero 7 black.. I setup the camera to the right time and date and sync with my macbook and all that good stuff. Yet when I use quik to create some edits.. the info cluster is still showing a super incorrect time stamp.
For example, a clip was taken at 2:45pm (my gopro has that info in the preferences so I know its got the right time setup) yet.. in quik it shows 9:45PM when I use the info cluster...
Would be really great if GoPro posted some info on how to get these fixed cause I really do like the info cluster.. but that time stamp is so off its insane to include in any videos.