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Tourist
Posts: 4

Wrong time on GoPro Hero 7 Black

I have set the time correctly. (manual or app).

Then switch OFF the camera on 21:52.

Morning switch ON the cam, time was frozen on 21:52 and start count now.

Each switch OFF make the time pausing.

 

Time must run always, with battery in.

 

How to resolve??

 

Latest 1.90 update installed, factory reset done, manual reflash also dont help.

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Sightseer
Posts: 1

Re: Wrong time on GoPro Hero 7 Black

GoPro 7 White kullanıcısıyım fakat ürüne güncelleme yapamıyorum. Uzun sürdüğü için belli bir süre sonra yükleme iptal oluyor.

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GoPro
Posts: 12,401

Re: Wrong time on GoPro Hero 7 Black

This is odd, @bluesummit8647. Have you tried formatting your SD card already? See if doing it clears the issue. Try this as well: remove the battery from the camera. Connect the camera directly to a power source. Turn the camera on and off according to the process you described. Let us know how the time goes. Thanks!

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GoPro
Posts: 12,401

Re: Wrong time on GoPro Hero 7 Black

Hello, @cemm88740. We recommend that you do a manual firmware update instead. The steps below will guide you. 

  1. Go to the Update page and choose your HERO7 camera.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system

Make sure that your camera battery is fully charged prior to the update and that you are using a formatted, and recommended SD card

 

After the update, the camera should pair with the GoPro App as normal. 

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Tourist
Posts: 4

Re: Wrong time on GoPro Hero 7 Black

no change. with camera OFF, time stop.

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Tourist
Posts: 4

Re: Wrong time on GoPro Hero 7 Black

SD card and internal clock???

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GoPro
Posts: 12,401

Re: Wrong time on GoPro Hero 7 Black

Thank you for the quick response, @bluesummit8647. In this case, it would be best to get in touch with our Support team for further assistance. To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. 

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Tourist
Posts: 4

Re: Wrong time on GoPro Hero 7 Black

it will be warranty claim.