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Reply
Tourist
Posts: 5
Accepted Solution

WorstIs this normal photo on Gopro Hero 7 ?

Hello, i went on a family trip and i use the "brand new super hero7" and i come home today and surprise!!!
The photos looks really bad, its like a double exposure... i took the camera of the box,charge the battery and go...

This is what it looks like:

 

https://www.flickr.com/photos/ociopuro/albums/72157674031754248

 

 

Is this normal¿? 


Accepted Solutions
GoPro
Posts: 7,104

Re: WorstIs this normal photo on Gopro Hero 7 ?

Glad to hear back from you, @ikermuris. Were all photos taken even with the tripod showing double exposure? If the camera has already been manually updated and this continues to be the case, there might a fault to the camera or its sensor. Our support team here https://gopro.com/help/ContactUs will be able to sort this out. Please get in touch with them through phone or chat. Once connected, you can refer them to this thread so they can view the sample pictures you posted. Let us know how it works out. Thanks!

View solution in original post


All Replies
GoPro
Posts: 3,505

Re: WorstIs this normal photo on Gopro Hero 7 ?

 

Hi @ikermuris,

 

Sorry to know what happened. 

 

I'd like to know what SD card brand and model are you using? 

Also did you update the camera already? 

I'd like to know the exact settings you're using so that we can check. 

 

 

Please let us know.

 

Thanks,

-Jay

Highlighted
Tourist
Posts: 5

Re: WorstIs this normal photo on Gopro Hero 7 ?

Hello:
Card:

SANDISK EXTREME® microSD™ UHS-I CARD 64Gb. (The onw that yougive free when its online purhase).

I unbox the camera, connected to my phone, and update the camera.
Photo settings are the ones that the camera comes withmi didnt move nothing.

FOV-Wide
SuperPhoto HDR ON

Raw OFF

Protune ON
Shutter N/A

EV COmp N/A

Thanks 

GoPro
Posts: 7,104

Re: WorstIs this normal photo on Gopro Hero 7 ?

Hello @ikermuris

 

This is definitely not an experience that we would like you to have, specially on a family trip. The issue is associated to HDR where the camera captures multiple images of varying exposures and combines them into a single properly exposed photo. There is a tendency to get a "double image" if the subject is moving, or if the camera is moved right after pressing the shutter button while the camera is still processing the shot. 

 

Try using a different setting for SuperPhoto and see if the issue is cleared out.  If you would like to continue using the HDR feature, mounting the camera on a stable support will provide the best results. 

 

Best regards, 
Marius

Tourist
Posts: 5

Re: WorstIs this normal photo on Gopro Hero 7 ?

Hello, some of those photos were taked on your tripod..
GoPro
Posts: 7,104

Re: WorstIs this normal photo on Gopro Hero 7 ?

Glad to hear back from you, @ikermuris. Were all photos taken even with the tripod showing double exposure? If the camera has already been manually updated and this continues to be the case, there might a fault to the camera or its sensor. Our support team here https://gopro.com/help/ContactUs will be able to sort this out. Please get in touch with them through phone or chat. Once connected, you can refer them to this thread so they can view the sample pictures you posted. Let us know how it works out. Thanks!