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Hiker
Posts: 13

Won't shut down after firmware update v1.7

Hi all I need help. My GP7B after updating to v1.7 won't shut down properly press button red light on then screen still on doesn't shut down like it should. Then I press again screen goes off but it seems to be still awake & heats up. I had to remove battery to store it as it will just drain off the battery very fast if I didn't remove. Everything was fine before update luving the cam but this v1.7 bugs me!

GoPro
Posts: 3,505

Re: Won't shut down after firmware update v1.7

Hi @droidcam,

 

Sorry to know what happened. 

 

I just want to know if you already tried resetting the camera to factory settings?

 

 

Regards,

-Jay 

Hiker
Posts: 13

Re: Won't shut down after firmware update v1.7

received feedback fro Gopro Twitter acc & will try manual reflash & update back here once issue solved:

 

Hello Richart. Try re-flashing the firmware following the steps under Manual Update here http://bit.ly/2SJIbtn . Also, make sure to delete the camera (Wi-Fi and Bluetooth) from any device it has paired with previously.

 

Manual Update
Note: Useful for updating or reinstalling camera software. 

Go to the Update page and choose your HERO7 camera.
Under "Other ways to update" at the base of the page, click "Update your camera manually."
Enter your Serial Number and other requested information, click Next Step.
Click "Download Update."
Click "Click here to download firmware."
Follow the steps on the screen for detailed instructions for your operating system

Hiker
Posts: 146

Re: Won't shut down after firmware update v1.7

manual update didn't fix this issue; this is a problem introduced with last 1.70 FW

GoPro
Posts: 7,104

Re: Won't shut down after firmware update v1.7

[ Edited ]

Hello @andregixxer. Thank you for doing the manual update. Could the camera be possibly communicating with mobile devices nearby which may have been paired to the camera previously? Have you been able to explore whether having the wake on voice, WI-Fi features off makes a difference? 

Hiker
Posts: 23

Re: Won't shut down after firmware update v1.7

hi, i not having shutdown but facing lots of freezing and gimbal connecting issue after updated to fw v1.7. Previous fw v1.61 work great without any issue (battery and panning issue were solved plus gimbal g6 plus work fine). After those problem, i decided to downgrade back to fw 1.61 but the issue still appeared after manual downgrade and formatting sd card and factory reset. 

Really dont know what goiong wrong. Supposed manually downgrade plus formatting and factory reset can back to normal but with no luck. really frastuating.regrets updating the FW 1.7.  Help please me. 

Hiker
Posts: 23

Re: Won't shut down after firmware update v1.7

FW 1.7 = a) Gimbal start video recording work fine.

                b) Screen freeze when stop recording on gimbal is pressed.

Setting = a) 2.7k 60 fps Linear

               b) Auto low ligth and stabilization On and off both same Freezing

 

Manual pressing start and stop video recording button on gh7 black work fine but not on gimbal button.  Fw 1.61 work fine on gimbal.

         

 

Hiker
Posts: 13

Re: Won't shut down after firmware update v1.7

Here's the update after downloading v1.7 update to reflash... good news I can shut down the camera. Bad news I cannot connect to Quik app either on phone or notebook! Tried wifi or usb cable reset reinstall both just won't detect the camera. I am now unable to connect via wifi or usb anymore... this has got to be the worst update ever! previous updates no such issues.🤬