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Sightseer
Posts: 2
Accepted Solution

Won’t accept pin

Trying to sync to GoPro app and i have followed the instructions, got to the point to enter pin when pairing. But when i enter the pin i get the screen that says there seems to be an issue connecting to your GoPro and a bar to Try Again. It just won’t accept the pin to sync for some reason.


Accepted Solutions
GoPro
Posts: 10,731

Re: Won’t accept pin

Hi @spd12acer

 

Thank you for trying the troubleshooting steps suggested. We would like to further assist you in getting your camera paired with your phone.

 

Please get in touch with our Support Team via phone or chat. https://gopro.com/help/ContactUs

 

 

Thanks!

EJ

View solution in original post


All Replies
GoPro
Posts: 8,334

Re: Won’t accept pin

Hi @spd12acer

 

Which camera model are you using? Is your phone already connected to the camera's Wi-Fi while trying out the pin? See if the steps listed here will help. 

 

Thanks, 

Marius

 

 

Sightseer
Posts: 2

Re: Won’t accept pin

Hero 4 Black. Phone does the same thing. I get all the way to the pin part it looks like it accepts it but then gives me the something went wrong screen, try again. I followed the help section to remove the Bluetooth and all that. Still doesn’t work.
GoPro
Posts: 10,731

Re: Won’t accept pin

Hi @spd12acer

 

Thank you for trying the troubleshooting steps suggested. We would like to further assist you in getting your camera paired with your phone.

 

Please get in touch with our Support Team via phone or chat. https://gopro.com/help/ContactUs

 

 

Thanks!

EJ