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Highlighted
Tourist
Posts: 5
Accepted Solution

Wireless

I'm having trouble getting the wireless to turn on in the Wi-Fi mode setting on my Hero+. I have also reset the Wi-Fi to no avail. Suggestions?  


Accepted Solutions
GoPro
Posts: 8,889

Re: Wireless

Hi @redcave08361

 

I understand you have tried resetting the Wi-Fi password. Please go over these steps to get your camera paired with the GoPro App:

  1. Open the GoPro App:
    • From the home page, tap the icon in the top left corner.
    • Tap on "Add A Camera" (iOS), "Camera" (Android).
    • Tap "HERO+."
  2. Pick up your camera:
    • Press the Power/Mode button to power on your camera.
    • Press the Power/Mode button until you highlight "Setup,” then press the shutter button to select it.
    • Press the Shutter/Select button twice to open the Wireless menu.
  3. On your smartphone/tablet, tap "Continue."
  4. On the camera, press the Power/Mode button to highlight the GoPro App, then press the Shutter/Select button to select it. Your camera is now in pairing mode.
  5. On your smartphone/tablet, complete these steps:
    • Tap "Continue."
    • Tap "Continue" again.
    • Enter the PIN displayed on your camera’s status screen, and then tap "Pair."
    • Create a new camera name and password and click "Update Your Camera."
    • For iOS users: Go to Settings > Wi-Fi on your phone and select your camera name, enter the password, then return to the app. You will see a blue dot next to the camera name indicating that it is connected. 
    • Tap your camera name to connect to the camera’s Wi-Fi network and you are all set.

It will also help if you forget the Wi-Fi network name and the Bluetooth ID on your phone's settings.

 

If this does not work, please contact our Support Team to further check on this. https://gopro.com/help/ContactUs

 

Thanks!

EJ

 

View solution in original post


All Replies
GoPro
Posts: 8,889

Re: Wireless

Hi @redcave08361

 

I understand you have tried resetting the Wi-Fi password. Please go over these steps to get your camera paired with the GoPro App:

  1. Open the GoPro App:
    • From the home page, tap the icon in the top left corner.
    • Tap on "Add A Camera" (iOS), "Camera" (Android).
    • Tap "HERO+."
  2. Pick up your camera:
    • Press the Power/Mode button to power on your camera.
    • Press the Power/Mode button until you highlight "Setup,” then press the shutter button to select it.
    • Press the Shutter/Select button twice to open the Wireless menu.
  3. On your smartphone/tablet, tap "Continue."
  4. On the camera, press the Power/Mode button to highlight the GoPro App, then press the Shutter/Select button to select it. Your camera is now in pairing mode.
  5. On your smartphone/tablet, complete these steps:
    • Tap "Continue."
    • Tap "Continue" again.
    • Enter the PIN displayed on your camera’s status screen, and then tap "Pair."
    • Create a new camera name and password and click "Update Your Camera."
    • For iOS users: Go to Settings > Wi-Fi on your phone and select your camera name, enter the password, then return to the app. You will see a blue dot next to the camera name indicating that it is connected. 
    • Tap your camera name to connect to the camera’s Wi-Fi network and you are all set.

It will also help if you forget the Wi-Fi network name and the Bluetooth ID on your phone's settings.

 

If this does not work, please contact our Support Team to further check on this. https://gopro.com/help/ContactUs

 

Thanks!

EJ

 

Tourist
Posts: 5

Re: Wireless

Many thanks, EJ.

Quick follow up. Can the GoPro be paired with more than one cell phone and, if so, how? Also, if it can't be paired with two or more phones, do I have to unpair it from one to pair to another phone?

 

GoPro
Posts: 8,889

Re: Wireless

Hi @redcave08361

 

 

The camera can be paired with multiple devices however for active connections, it will only work with one phone at a time.

 

No need to unpair the device if you are looking to pair it with another phone.

 

Thanks!

EJ

Tourist
Posts: 5

Re: Wireless

Thank you!