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Tourist
Posts: 2

Wireless connection iPhone 12 pro max

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GoPro 9 Black is not connecting to iPhone 12 pro max through the gopro app. Iphone software version 14.4 Tried already all the troubleshooting that was suggested online

GoPro
Posts: 15,673

Re: Wireless connection iPhone 12 pro max

[ New ]

@davidlan, please make sure your mobile device, app, and camera are on their current versions.

 

I have a few troubleshooting suggestions that will help: 

  1. Restart your mobile device. 
  2. Once your phone is back on, turn on/off the Wi-Fi and Bluetooth. 
  3. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings. 
  4. Remove your camera entry from the GoPro Quik's history. 
    • iOS: Open GoPro Quik. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
  5. Kill the app and relaunch it. 
  6. On your GoPro camera, turn the Wi-Fi off and on. Then restart the camera. 
  7. Now, put the camera in pairing mode. 
  8. Open the GoPro Quik on your phone and tap the camera icon. The app will try to connect via Bluetooth and take you through the pairing process. Follow the on-screen instructions in the app. 
    • Note: Some phones and regions require the camera to be in a 2.4GHz Wi-Fi band, you may also try this out. 
  9. For future reconnections, just make sure that the camera’s Wi-Fi is on and you’ll be all set. 

 

Let us know how it goes.

Tourist
Posts: 2

Re: Wireless connection iPhone 12 pro max

[ New ]

Hi @aenrique

 

Thank you