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Tourist
Posts: 2
Accepted Solution

Wireless Connections button won't turn on

I can not connect my new Hero5 Black to my iphone 7 plus using the Capture app.  On my camera, the Wireless Connections button will not turn on.


Accepted Solutions
GoPro
Posts: 1,755

Re: Wireless Connections button won't turn on

@braveshore5747 and @greenwater21144

 

You need to select "Connect New Device" and pair up to Capture that way. After it's been paired you can turn wireless on and off with that selection. You just need to do the initial pairing the first time that you pair the two devices. 

View solution in original post


All Replies
Nomad
Posts: 130

Re: Wireless Connections button won't turn on

On the new Hero5 Black camera there is not a physical button anymore. You turn on WiFi by swipping down on the screen tap the connection button on the screen. Next you will want to select the capture app.

 

Hope this is of some help

Tourist
Posts: 2

Re: Wireless Connections button won't turn on

Thanks for the reply.  Yes, I understand there is no pysical button.  However, the problem I'm having is  when I go to tap the wirelss connect button on the screen, it will not turn on.  It does not light up.  It remains dull.

Sightseer
Posts: 1

Re: Wireless Connections button won't turn on

I have the same issue. No matter how many times I press the wireless connections, the wifi doesnt turn on. I've done reset connections, camera defauly and factory reset countless times but to no avail. I also did manual update but it still didn't help. 

 

Please help. 

GoPro
Posts: 1,755

Re: Wireless Connections button won't turn on

@braveshore5747 and @greenwater21144

 

You need to select "Connect New Device" and pair up to Capture that way. After it's been paired you can turn wireless on and off with that selection. You just need to do the initial pairing the first time that you pair the two devices.