09-14-2016 11:54 PM
**When you have the camera connected via the USB cord, please make sure that you have the camera powered on. The computer will not recognize a USB connection when the camera is powered off. You also need to have a SD card inserted, for the computer to recognize a connection.**
09-15-2016 03:16 AM
I called the help desk and they said just load the SD card into the computer directly and that worked. The technician mentioned updating the software on the camera. Well, how do you update software if the computer can't see it? What I did was to p,us the GoPro into my Apple for a while. After a couple of weeks it started working on my laptop with Windows 10. I don't if it was me plugging it into the Apple or if it just started working somehow. Very strange but the laptop does read it now and I did nothing that I am aware of.
09-27-2016 12:01 PM
After a couple of Windows 10 actualizations, I've lost the Windows Media Player and my computer doesn't recognize my Hero Pro 4 Silver.
After read many pages and try many things, I've got the solution from a MS forum: look for the KB3133719 actualization of Windows, installed it and everything work fine again.