05-10-2016 08:26 AM
@Anonymous and @Anonymous,
I'm sorry to hear you're running into that difficulty. Have you tried using a different computer? If it's working there then it must be an issue with the set up of the computer. Have you tried the steps that @Anonymous posted right above your posts?
05-11-2016 08:24 AM
I have tried it on 2 different computers running Win10, no luck. I tried it on a Toshiba and a Surface Pro 3. Uploading media from my GoPro H4 to both of these computers has worked in the past. The last time I uploaded media from my GoPro H4 to both computers was probably around December/January of this year.
I do have a question - Is the USB cable that comes with the GoPro any different than any other USB A to USB B mini type cable? I seem to remember that I could only get the GoPro to communicate when I used the USB cable that came with the GoPro - that I now can't find!
05-12-2016 09:45 AM
The cable is the same as other USB cables. It's a 5-pin connection on the camera side. I'd recommend trying a different cable and making sure it's 5-pin to see if that helps too.