09-28-2015 11:50 AM
So I have taken the plunge and downloaded Windows10 .. unfortunately, although the Suite works and launches fine, Windows 10 will not recognize my camera. Device Manager is showing it at unknown, I have disabled and restarted, searched for new hardware which says the drivers are up to date. I'm guessing W10 is not compatable with the device ?
10-05-2015 10:55 PM
I have found the same issue! I have Windows 10 and the GoPro Hero, however my computer doesn't even recognize there is a device connected through the USB port. I know that the connection is solid between the two because the charging light is on. I have tried restarting my computer and un/replugging the USB.
PLEASE HELP! I really desire to start editing some sweet footage!
10-05-2015 11:22 PM
11-19-2015 12:04 PM
Just following up with you all about the issues you were having getting Windows 10 to recognize your cameras. We've been able to test this and our HERO4 cameras have been recognized and they transfer their footage through the USB port successfully.
Some things to try if you're still having a problem would be:
-Verifying that you've run ALL Windows updates you have available.
-Making sure to plug directly into the computer (not into a USB hub, for example).
-Making sure that your camera has been fully updated.
Do any of those things help your cameras to be recognized by your computers?
GoPro Support Hub Moderator
12-22-2015 03:33 AM
We think this post has a better chance of being seen and getting a reply if it's in a new location.
12-28-2015 07:23 PM
02-02-2016 09:41 PM
I'm having the same problem. PC running Windows 10, trying to connect to a brand new Hero4 Silver. All updates to Win 10 have been applied, multiple restarts of both camera and PC, different USB ports (I've tried both USB 2 and 3 as well), no luck. Other people have suggested trying different video modes while connecting, turning WiFi on or off, none of these have helped either. When connected, the device will show the USB symbol on the front LCD for about 2 seconds, then revert to normal video (and charging) mode. The PC registers the device either as "unknown USB device" or "Still Image", neither of which work.
I googled this problem and seems to be pretty prevalent for those using Windows 10. Is there anything underway to address this problem or is there any other way to get this to work? I don't own an SD card reader and after heavily buying into GoPro accessories I don't really want to shell out another couple of bucks just to get my footage off the device.