07-25-2020 08:36 AM
This thread includes 2 solutions, both verified, the OP did a great job. Here is my summary, please read it and it may save you time and money:
The cable described works. Cost $25 is steep but it is a high quality cable. Also "blue" GoPro cable should work as described in the thread (I did not try this).
Another solution is to connect camera via USB hub - again camera switched on. In my case this seems to be less dependent on the type of hub and the cable.
Note: Funny - older computers connect without a problem.
07-25-2020 09:54 AM
You're not even trying to save me time and money. You're telling me to go shopping to solve a pretty fundamental flaw in a GoPro product that I would not have bought had I been aware.
I do not spend money fixing things that are not in any way my fault.
07-26-2020 08:24 AM - edited 07-26-2020 08:27 AM
"I do not spend money fixing things that are not in any way my fault."
I envy you , you must live in a different, fantastic world. Moust problems I have to fix are not my fault. But I am not telling you to do things, these are just my suggestions and reason for posting is to verify what worked for me hopefully increasing the credibility of suggestions. I hope things work for you.
07-26-2020 09:33 AM
07-28-2020 01:16 PM
go to a store and check if it is in the dual battery charger box because i don't remember very well, sorry 😕
You can buy a new generation usb c cable and will work well