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Nomad
Posts: 48

Re: Windows 10 not recognizing Hero 8

I will request a refund for my hero 8 black because technical support is missing. I find another two companies who product sport camera like GoPro and I will buy from there. Disappointed GoPro:(
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Nomad
Posts: 145

Re: Windows 10 not recognizing Hero 8

I believe this issue will be resolved. It is something small but hidden in all the mumbo jumbo of drivers, USB settings, device manager and so on.

Here is why I think so. I have an OK 10 year old desktop with WIN 10 fully udated with QUICK installed and I have a brand new laptop of high specs also with fully updated WIN 10.  My desktop recognised Hero 8 and its files show. My laptop does not. I spend hours digging into settings, uninstalled QUICK but it stayed the same, desktop recognizes on any usb and I tried 2 cables, my laptop does not. I still think it is something trivial for a computer expert and it will be fixed. 

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Nomad
Posts: 48

Re: Windows 10 not recognizing Hero 8

I have exactly same problem, old pc recognize my hero 8 , but my new laptop )Asus rogstrix G531GV Intel® Core™ i7-9750H 4.50 GHz Coffee Lake, 15.6", Full HD, IPS, 120Hz, 16GB, 1TB SSD, NVIDIA® GeForce RTX™ 2060 6GB) don’t recognize hero 8.
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Nomad
Posts: 145

Re: Windows 10 not recognizing Hero 8

Thist must be no #1 priority bug. Why would GoPro keep quiet about it for so long time? 

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Sightseer
Posts: 1

Betreff: Windows 10 not recognizing Hero 8

Interesting... Having the same problem as everyone else, up until now I've just taken the card out and imported manually. That's great, but for an advanced camera (where getting the card out isn't as easy with just a fingernail as my Hero 3+ mind you), it should be flawless. Saw your comment about using a hub, thought I'd give it a try, and bamm... works great. No idea why but I'm now happy. Thanks for the suggestion.

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Tourist
Posts: 5

Betreff: Windows 10 not recognizing Hero 8

Judging from all the comments, it boils down to a combination of Windows 10, GoPro software and USB 2.

Now we just have to wait, and wait... for GoPro to find a solution for all to be good again.

Come on GoPro, it shouldn't be too hard!

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Hiker
Posts: 15

Re: Windows 10 not recognizing Hero 8

Same situation here I tried many things and it didn't work out. I dont have card slot in my pc which makes the camera unusable due to lack of download to pc. I will return my camera today. Thanks GoPro

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Tourist
Posts: 5

Re: Windows 10 not recognizing Hero 8

Yup. Me too! GoPro Hero 8 plugged into a spanking new, fully functional, Asus i7 (10th gen.) A509. Nothing. Not a sausage, bar the USB symbol appearing on the camera and Windows beeping. Nothing in File or Device Manager. Yes, I can use a card reader - it seems I now have to - but that's not very practical on location. Needs fixing ... and fast.