Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Hiker
Posts: 12

Windows 10 GoPro Player wont export video

[ New ]

I have recently downloaded the Windows 10 Desktop GoPro Player and am trying to export 360 files to edit them in PowerDirector 18.

Having dragged the 360 file into the Export Queue dialogue box, I've chosen Cineform and 5.6K resolution, and checked the Hardware editing box. I then click 'start' and the process begins. The problem is the .mov file produced contains no video, only the audio, with a file size of only 22K. I've tried this a few times with the same results.

My system is an AMD A10-7800 Radeon R7 @3.50GHz, 12Gb RAM and Geoforce GTX 1650. Windows 10 is 64 bit updated to the latest version.

Since I bought the Max a year ago I've been using the GoPro Max Exporter, which has worked fine apart from the fact it's been limiting the resolution of the exported files to 4K rather than 5.6.

GoPro
Posts: 20,602

Re: Windows 10 GoPro Player wont export video

[ New ]

Hello, @back2thebike. Does it matter which resolution setting the 360 media is recorded in? What about the file size? Also, which version of the GoPro Player for Windows are you using? 

Hiker
Posts: 12

Re: Windows 10 GoPro Player wont export video

[ New ]

Hi, thanks for the response.

Version is 1.0.1.306 for Windows.

I've just tried to render the same file at 4K and again it produces a small file with audio only, no video.

The orginial file size was 3,048,577 KB.

GoPro
Posts: 28,918

Re: Windows 10 GoPro Player wont export video

[ New ]

Hi @back2thebike

 

Would you be able to test this with a new recording?

 

 

Thanks!

Ej

Hiker
Posts: 12

Re: Windows 10 GoPro Player wont export video

[ New ]

Yes, no problem.

When you say 'new recording' what do this mean? I've already tried this several times with the same result. ie I get audio only, no video. All this has been using the standard max 360 files.

What should I do differently this time?

GoPro
Posts: 28,918

Re: Windows 10 GoPro Player wont export video

[ New ]

Got it! @back2thebike

 

We're just checking if the issue may possibly be just on a certain recording.

The best path forward is to reach out to Support to have this checked further.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

 

Heads up! Our team is currently working through a volume of contacts, response time may be slightly longer than usual.

We appreciate your understanding.
 

Thanks!

Ej

Tourist
Posts: 3

Re: Windows 10 GoPro Player wont export video

[ New ]

HI

 I bought a Gopro max today and I have the same issues like back2thebike. Could you help him?