10-25-2020 03:03 AM
I have recently downloaded the Windows 10 Desktop GoPro Player and am trying to export 360 files to edit them in PowerDirector 18.
Having dragged the 360 file into the Export Queue dialogue box, I've chosen Cineform and 5.6K resolution, and checked the Hardware editing box. I then click 'start' and the process begins. The problem is the .mov file produced contains no video, only the audio, with a file size of only 22K. I've tried this a few times with the same results.
My system is an AMD A10-7800 Radeon R7 @3.50GHz, 12Gb RAM and Geoforce GTX 1650. Windows 10 is 64 bit updated to the latest version.
Since I bought the Max a year ago I've been using the GoPro Max Exporter, which has worked fine apart from the fact it's been limiting the resolution of the exported files to 4K rather than 5.6.
10-25-2020 07:15 PM
Hello, @back2thebike. Does it matter which resolution setting the 360 media is recorded in? What about the file size? Also, which version of the GoPro Player for Windows are you using?
10-26-2020 12:54 AM
Hi, thanks for the response.
Version is 184.108.40.2066 for Windows.
I've just tried to render the same file at 4K and again it produces a small file with audio only, no video.
The orginial file size was 3,048,577 KB.
a month ago
Yes, no problem.
When you say 'new recording' what do this mean? I've already tried this several times with the same result. ie I get audio only, no video. All this has been using the standard max 360 files.
What should I do differently this time?
a month ago
Got it! @back2thebike
We're just checking if the issue may possibly be just on a certain recording.
The best path forward is to reach out to Support to have this checked further.
You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs
Heads up! Our team is currently working through a volume of contacts, response time may be slightly longer than usual.
We appreciate your understanding.