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Sightseer
Posts: 5

Wifi wont turn off, Camera wont turn on Hero 3+

Wifi wont turn off, Camera wont turn on Hero 3+, happened after trying to connect to the GoPro Mac app 

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GoPro
Posts: 6,097

Re: Wifi wont turn off, Camera wont turn on Hero 3+

Hi @graypeak07845,

 

Sorry to know that. 

May I know if you already tried resetting your camera or reinstalling your camera's firmware?

 

Here's the step on how to do it. 

https://gopro.com/help/articles/how_to/Software-Update-Instructions-for-HERO3-Cameras

 

Regards,

-Jay 

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Sightseer
Posts: 5

Re: Wifi wont turn off, Camera wont turn on Hero 3+

No I havent already tried that 

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GoPro
Posts: 6,097

Re: Wifi wont turn off, Camera wont turn on Hero 3+

Please try it @graypeak07845,

 

Let us know if that will work. 

 

You may also contact GoPro Customer Support via phone or chat if issue persist. 

https://gopro.com/help/ContactUs

 

Regards,

-Jay 

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Explorer
Posts: 13,000

Re: Wifi wont turn off, Camera wont turn on Hero 3+

Quick question, where your trying to connect to the, "GoPro Mac app" via wifi? Specifically, what Mac app are you talking about?
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Sightseer
Posts: 5

Re: Wifi wont turn off, Camera wont turn on Hero 3+

Using the Quik app on mac, connected GoPro via USB (after quiting the app and trying to connect the camera sveral times) and it downloaded 4 pictures then said error camera disconnected, I didnt touch anyting or move my camera so im not sure why it would have disconnected. 

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Sightseer
Posts: 5

Re: Wifi wont turn off, Camera wont turn on Hero 3+

I will try updating the camera, but I need to get the videos off the USB first so will need to get a USB adapter to try and transfer the files onto my laptop, but it will be a week before I can get to town so will update when that happens. 

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Explorer
Posts: 13,000

Re: Wifi wont turn off, Camera wont turn on Hero 3+

That's odd. And then after disconnecting the WiFi turned on?

Reinstalling the firmware should help. If you haven't done this yet, you can also just try resetting the camera. Remove the SD card and battery. Hold down the top shutter button and install just the battery. Keep holding down the top shutter and press the front Mode button. Release the top shutter only after the camera has fully booted up. Once done, release and then turn off the camera. It's usually a good idea to do this before and after installing the manual firmware update (although not mandatory).

Also, there could be an issue with your SD card. The card should be from this list. https://community.gopro.com/t5/en/SD-Cards-that-Work-with-GoPro-Cameras/ta-p/394308#Older_Cameras
NEVER USE SanDisk Ultra.

If it is, perform a full overwrite format using this tool https://www.sdcard.org/downloads/formatter/
Once done perform the firmware update.