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Reply
Hiker
Posts: 6

Wifi sur Hero 3+ black ingérable

Bonjour, mon neveu m'a donné sa Gopro Hero 3+ black et malgre toutes les manipulations préconisées par GOPRO je n'arrive toujours pas à avoir le wifi.

J'ai mis a jour le mot de passe, dans la racine de la carte avec le dossier sans le dossier, j'ai change l' identifiant et lorsque je me connecte sur l'iphone je vois dans le wifi le nouveau nom que j'ai mis et quand je met le mot de passe il ne le reconnait pas,

Y a t'il un tuto où se soit clairement  expliqué où installer la Maj, est ce qu'il y aurait une autre manip a executer sur l' app ??

Si quelqu'un peut me renseigner ??

Cordialement.

Michel.

GoPro
Posts: 7,408

Re: Wifi sur Hero 3+ black ingérable

Hello @mitchou83

 

Good work on resetting the camera Wi-Fi name and password. See if the additional steps below will help: 

  1. Delete the Bluetooth ID from your device settings
  2. Remove the camera from the menu in the GoPro App 
  3. Forget the Wi-Fi on your mobile device 

Details on these steps are discussed in this article on Solving GoPro App connection issues. I hope this helps. Let us know how it goes. 

 

Thanks, 
Marius

Hiker
Posts: 6

Re: Wifi sur Hero 3+ black ingérable

Bon j’ai effectivement suivi le tutoriel que tu m’as indiqué ainsi que plusieurs autres du site de GOPRO, mais hélas sans résultat.

Explications de ce que j’ai fait sur le site émis un nouveau nom et mot de passe pour la caméra ensuite j’ai mis le dossier update sur la carte, j’ai mis la camera sur gopro app puis j’ai cherché dans le wifi de mon iPhone le nom, et miracle il était bien reconnu, j’ai rentré le mot de passe et là: impossible de se connecter au réseau « camera gopro ».
Et ceci depuis deux jour au moins une vingtaine de fois.
Grosse déception, voir très grosse déception, j’avais emprunter cette caméra pour me faire la main et voir ce que ça donnait pour par la suite en prendre une plus récente, mais je crois que je vais en rester là. Trop de difficultés.
Merci pour vos conseils.
Cordialement.
Michel.
GoPro
Posts: 7,408

Re: Wifi sur Hero 3+ black ingérable

Sorry to hear about that, @mitchou83 . Our Support team will be glad to to walk you through the steps should you need further assistance. You can connect with them here: https://gopro.com/help/ContactUs

Hiker
Posts: 6

Re: Wifi sur Hero 3+ black ingérable

Donc j'ai suivi ton conseil, nous avons fait le travail ensemble, le dernier nom que j'ai mis dans la camera est reconnu dans le wifi mais pas le mot de passe, donc je suppose que la manip a été bien réalisé ? non ?

Y a pas une autre manip ?

Merci.

GoPro
Posts: 3,505

Re: Wifi sur Hero 3+ black ingérable

 

H @mitchou83,

 

If the password is not recognized please try to redo the whole process.

This time please check the spelling and capitalization since it might be the issue sometimes. 

 

Regards,

-Jay 

Hiker
Posts: 6

Re: Wifi sur Hero 3+ black ingérable

@Jay pas trop complique de donner un nom et un mot de passe, surtout que a la limite je me trompe une fois, mais là ça fait au moins 30 fois que je le fais.

Donc le wifi reconnais à chaque fois le nom que je mets mais lorsque arrive le mot de passe rien à faire, "mot de passe incorrect pour le réseau"

Le service technique me refait faire à chaque fois la manip mais je la connais par coeur il doit y avoir autre chose; J'ai acheté
une carte SD neuve pensant que ça venait de là mais rien n'y fait.

Si un habitué pense à autre chose merci .

Cordialement.

GoPro
Posts: 3,505

Re: Wifi sur Hero 3+ black ingérable

 

That's weird @mitchou83,

 

Let's try this instead. 

 

Try to choose Wi-Fi and Firmware update. the on your phone make sure you delete all gopro related name or bluetooth device ID and Wi-Fi SSID.

Please let us know if that will help.

 

 

Regards,

-Jay