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Tourist
Posts: 4

Wifi signal drops out and go pro app cant control hero session 4 camera

I have done a wifi reset on the camera 5 times, each time reconnecting it to my phone and the go pro app I can get the preview up and go to record a video it will record for 4-8 seconds in this time there image lag and it will stop recording.

 

Then I will try to hit record again and if a try a couple more times the wifi connection drops out and i can no longer control the camera.

 

even when I manually hit the record button it will only record for a few seconds and shut down.

 

Can you adivse how i can do a full factory reset on the camera ? I tried the method of the Hero sessions 5 but this does not work.

 

I really like the image quality from the camera but cant get it to work as required to continually record and be able to control via the app

GoPro
Posts: 10,573

Re: Wifi signal drops out and go pro app cant control hero session 4 camera

Hi @moz024

 

Here are the steps for resetting the camera:

  1. Press the Mode (front) button until you see the Setup Gear icon.
  2. Press the Shutter (top) button to select it.
  3. Press the Mode (front) button until Reset Cam is highlighted.
  4. Press the Shutter (top) button to select it.
  5. Press the Mode (front) button to highlight Reset.
  6. Press the Shutter (top) button to select it.
  7. When the camera powers on, it will be set to all of the factory defaults.

 

See if the camera behaves the same when not paired with the app.

You should be able to record continuously until the SD card/battery runs out or you opt to stop the recording. 

 

Let us know how it goes.

 

Thanks!

Ej

 

 

 

Highlighted
Tourist
Posts: 4

Re: Wifi signal drops out and go pro app cant control hero session 4 camera

I think u have the wrong camera instructions this is the hero sessions camera not hero 4

There is no set up gear icon in the menu only
Enter photo mode
Camera settings
Select wifi control
And new wifi control
And exit

It only works on and off when not connected to the app but i need the ability to stop recording and start again but not have to manually hit record as sometimes it is on the out side of my car or on the bow of my kayak and i cant reach it so need remote control ability
GoPro
Posts: 10,573

Re: Wifi signal drops out and go pro app cant control hero session 4 camera

Thanks for getting back to us.

 

Kindly try these steps instead:

1. With your camera off, press and hold the Info/Wireless button until the reset options appear (about eight seconds).

2. Press the Info/Wireless button again to highlight Yes.

3. Press the Shutter/Select button to select Yes and reset your camera name and password. The default password is goprohero

 

To isolate the issue further, please pair the camera with another mobile device.

See if it behaves the same.

 

Thanks!

Ej

Tourist
Posts: 4

Re: Wifi signal drops out and go pro app cant control hero session 4 camera

Hi have done this 5 times and linked it to both an iphone 6s and iphone 8+ and the same issue occurs each time for both devises.

Is there a factory reset for camera or do i just call it stuffed and throw it in the bin and buy the new DJI Osmo Action camera ??

I did everything the fyi and other messages on this board suggested and nothing works and this help desk is just generic answer board.

GoPro
Posts: 10,573

Re: Wifi signal drops out and go pro app cant control hero session 4 camera

Try re-flashing the software. https://gopro.com/update/hero_session

This will help clear out errors with the previous installtion.

 

If all else fails, please reach out to our Support Team.

They are available by phone or chat through https://gopro.com/help/ContactUs

 

 

Thanks!

Ej

 

Tourist
Posts: 4

Re: Wifi signal drops out and go pro app cant control hero session 4 camera

It is already on the most up to date software again you must not understand when i say i have read the help boards i have tried to reintall software done the wifi reset i have tried 4 different usb cards different devices.

The wifi just drops out all the time and its very disappointing atleased with the hero 3 i have the preview never works but it dont drop out all the time so i know there are no issues with the wifi on the device