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Sightseer
Posts: 2

Wifi not working anymore after Firmware Update

[ New ]

 

Hey there,

 

I recently updated my go pro Hero from Version 2.xx to the newest Version.

Since then the Wifi is not working anymore. 

Version.txt shows the information below.

 

When i do a new Firmware Update with Firmware + WLAN Update, i receive the message WLAN Update failed.

I also factory resetted the camera, did Firmware only Updates, WLAN Only Updates - nothing seems to help.

 

{
"info version":"1.1",
"firmware version":"HD3.11.03.03",
"wifi version":"0.0.0.0",
"wifi bootloader version":"0.0.0",
"wifi mac":"000000000000",
"camera type":"HERO3+ Black Edition",
"camera serial number":"XXXXXXXXXXXX", (redacted)
}

 

Any Idea how to fix that? :)

 

Kind regards

 

GoPro Community Manager
Posts: 7,797

Re: Wifi not working anymore after Firmware Update

[ New ]

If this happened with an update, then there may have been an issue with the installation of the firmware on your GoPro. Try doing a manual firmware update using the instructions at https://gopro.com/en/us/update/hero3_plus.

Sightseer
Posts: 2

Re: Wifi not working anymore after Firmware Update

[ New ]
I already tried a manual update via sdcard with all three possibilities ( firmware only, wifi only, firmware + wifi) several times with and without camera reset. I always get a "wifi update failed, contact support".

Any other suggestions?
GoPro
Posts: 27,261

Re: Wifi not working anymore after Firmware Update

[ New ]

Thanks for trying @yvess32

 

It will be best to reach out to our Support Team to move forward with your concern.

Please submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat conversation with one of our representatives.

 

Regards,

Ej