Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Hiker
Posts: 11

Wifi issues while going live

[ New ]

I searched but every post that I found was either closed or didnt have an answer. s
Im using a GoPro MAX with a Pixel 4 with android 11 (also happens on 10).

 

When i try to go live, the gopro app (updated to October 12th) it searches for networks but cant find anything. I turn on hotspot. and

nothing. 

 

Already reset the app (deleted all data), factory reset the cam, restarted phone, disconected from wifi, changed to 2.4Ghz, back to 5Ghz.

 

I reckon that if i try like 20 or 50 times updateing wifi list it gives me a capped list of APs (hotspot not showing) but then again, if i use one of the APs give there, streaming says its going rock solid at 2800kbps but youtube doesnt recieve any data (checking on my account live dashboard)

 

So, either the app live sreaming functionality is really flawed or the last firmware update for the MAX messed thing up reallly badly.

GoPro
Posts: 19,915

Re: Wifi issues while going live

[ New ]

Sorry to hear about the trouble, @lamacarena. Have you been able to live stream with the same devices before? We just tested with a MAX on v1.50 using an Android 10 (Samsung) device with GoPro App v7.1 and we were able to successfully do a live stream. This was done while connected to a Wi-fi network. Does it matter which platform is selected for live streaming? If you can, see if the results will be different using a different phone. Let us know what you find out. Thanks!

Hiker
Posts: 11

Re: Wifi issues while going live

[ New ]
I I didn't want to stream to twitch, but I will soon.
I will also try te MAX connected to my ipad mini to see if ios version has this solved (even though I think the problem it's on the camera and not the app).

Will update with the results.
Thank you
GoPro
Posts: 19,915

Re: Wifi issues while going live

[ New ]

Thank you, @lamacarena. We look forward to hearing back from you. 

Tourist
Posts: 3

Re: Wifi issues while going live

[ New ]
Yall need to fix this ASAP. Do not respond to the customer like you're just finding out about this problem. I stream live from my go pro to OBS everyday since I purchased my max back in june. After the Oct update wifi search turns up nothing. To get it to work I had to delete wifi from my phone. Delete all traces of go pro from my phone reset the connections on the camera. And it only worked like that twice. Again, I stream to OBS using custom rtmp and I have been unable to stream for the past 2 weeks. $800 dollar camera, plus $60 membership is being used as a paperweight right now!! Fix this. I cant believe yall havent reverted the app back to a previous stable version to rectify this.
Hiker
Posts: 11

Re: Wifi issues while going live

[ New ]
Ok, here's the update. Sorry for the delay.

Gopro App on iOS: wifi is found more or less fine. I could connect to a wifi that was previously detected. But not my hotspot.
Twitch did work, but youtube over rtmp does not (even though the rtmp url does work if I stream from OBS).

Gopro App on Android, still can't find any wifi network so I can't try my streaming services.

So, the ios version seems to be more polished. But anyways there is still issues with streaming via custom urls
GoPro
Posts: 19,915

Re: Wifi issues while going live

[ New ]

Thank you for the update, @lamacarena. Have you been able to try out the following steps to detect your hotspot for streaming in the app? 

  • Enter the live streaming config screen
  • Switch over to your hotspot screen on the iOS device.
  • Turn the hotspot OFF. Wait 5 seconds.
  • Turn the hotspot ON. Wait ~5 seconds on the hotspot screen.
  • Swap back to the GoPro app and select the dropdown.
  • Wait for the loading spinner to go away and you should see your hotspot in the list.

Which Android device are you using? 

Hiker
Posts: 22

Re: Wifi issues while going live

[ New ]

I am also having this issue with my GoPro Hero Max. I have tried on 2 separate android devices (A Samsung Galaxy S8 Active and an LG G4) and had the same result with both of them not showing any wifi networks and even with my mobile hotspot on, it will not allow me to connect. I am experiencing this with my GoPro Hero Max, GoPro Hero 8 Black, GoPro Hero 7 Black. I have successfully live-streamed on the GoPro Hero 7 Black about a year ago so I know that it's not a problem with my GoPro or Phone. I will post some pictures of what I am experiencing below.

Hiker
Posts: 22

Re: Wifi issues while going live

[ New ]
 
Screenshot_20201019-014845_GoPro.jpg
Hiker
Posts: 22

Re: Wifi issues while going live

[ New ]
 
Screenshot_20201019-014853_GoPro.jpg
Hiker
Posts: 22

Re: Wifi issues while going live

[ New ]
 
Screenshot_20201019-014900_GoPro.jpg
Hiker
Posts: 22

Re: Wifi issues while going live

[ New ]
 
Screenshot_20201019-014912_GoPro.jpg
Hiker
Posts: 22

Re: Wifi issues while going live

[ New ]
 
Screenshot_20201019-014926_Settings.jpg
Hiker
Posts: 22

Re: Wifi issues while going live

[ New ]
 
Screenshot_20201019-014933_Settings.jpg
Hiker
Posts: 22

Re: Wifi issues while going live

[ New ]
 
Screenshot_20201019-015154_Settings.jpg
GoPro
Posts: 19,915

Re: Wifi issues while going live

[ New ]

Hello, @snotomedic. Which platform were you trying to stream on? Is it be of the apps (FB, YouTube, Twitch, etc) or through RTMP?

Hiker
Posts: 11

Re: Wifi issues while going live

[ New ]
This works on iOS. But the real problem is Android. I tried almost everything on Android and wifi networks do not show. I mean almost at the same time as the ios app shows them all. Android gets the list of wifi once every 20 or 30 tries, no matter what I do. Turn off hotspot, delete cache, reboot phone, reboot camera, switch to 5Ghz back to 2.4.. nothing changes.

But that's one problem. The other one is streaming through RTMP to youtube. It doesn't work no matter the OS. (Dji Go app does work with the same rtmp url key.)
Hiker
Posts: 11

Re: Wifi issues while going live

[ New ]
I'm sorry, I thought I stated on the original message, I have a Google Pixel 4 with android 11. I think the wifi list problem wasn't present on Android 10. But the rtmp one was already there on the previous version.
Tourist
Posts: 3

Re: Wifi issues while going live

[ New ]
Can you please just give us v6.19 of the gopro app. This problem happened when I updated to v7.1... I NEED TO USE MY CAMERA.
GoPro
Posts: 27,229

Re: Wifi issues while going live

[ New ]

Hello Everyone!

 

We have recently released an update for the GoPro App.

Make sure to restart your phone before pairing the camera again.

 

Let us know how it goes.

 

Thanks!

Ej

Hiker
Posts: 11

Re: Wifi issues while going live

[ New ]
Wifi issue seems to have been resolved for Android in this version. However the RTMP mode streaming is not working despite the url being good (i.e. the app doesn't reject it) and the next screen showing 3600kbps of Streaming quality. Yet youtube doesn't receive anything (remember, this problem is present on both OS). Luckily I have an account with 1000 subscribers and that works, but I need to stream via RTMP from another account that doesn't meet the 1000 requirements.
Hiker
Posts: 22

Re: Wifi issues while going live

[ New ]
I had that issue with trying to live stream on all those platforms.
Hiker
Posts: 22

Re: Wifi issues while going live

[ New ]
EJ,
Is version 7.2 (9694) the most recent version of the app? Thanks.
Hiker
Posts: 22

Re: Wifi issues while going live

[ New ]

@mariustanya has there been any updates?

GoPro
Posts: 19,915

Re: Wifi issues while going live

[ New ]

Thank you for updating to the latest version of the GoPro App,@snotomedic. We do not have any new updates. Have you been able to try live streaming on a different phone other than the two units that you have used? Also, see if enabling only either the Wi-Fi or data (not both at the same time) will help. 

Sightseer
Posts: 2

Re: Wifi issues while going live

[ New ]
I had the same issue (cannot find wifi on Android, Samsung Galaxy Note 9). GoPro app 7.2.1. As suggested, I tried disabling mobile data, then I was able to select a wifi network. However this step shouldn't be necessary, please fix soon. Thanks!
Sightseer
Posts: 2

Re: Wifi issues while going live

[ New ]
Actually I have been testing more, the behavior is very random as to when I can see available wifi networks. Enabling/disabling mobile data didn't seem to help consistently.
Hiker
Posts: 22

Re: Wifi issues while going live

[ New ]

Mariustanya,

I did try to enable wifi w/o data as well as data w/o wifi with the same results. And if it doesn't work on the 2 devices I have, what's to say it's going to work on another android device? Please help with this. Thanks!

GoPro
Posts: 19,915

Re: Wifi issues while going live

[ New ]

Hello, @snotomedic. We have released a new version of the app since you last posted. Apologies if this may be a delayed response. Are you still experiencing issues with live streaming through the GoPro App?

Hiker
Posts: 22

Re: Wifi issues while going live

[ New ]
I am at work today but I will try it tomorrow when I get home from work and respond when I can see if it works. What is the most up-to-date version of the app?