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Reply
Tourist
Posts: 3
Accepted Solution

WiFi on Hero4 silver keeps turning off as i turn it on

Hello, 

I got a problem with my GoPro Hero4 Silver, as i turn on my wifi, and go back to the option menu it turnes off, tried updating the firmware, reseting the settings and still have the problem.. 

I do get a connection with my phone, but as i go back to the menu it turnes off again.

here's a video of the problem 

It's a google photos link... 

https://photos.app.goo.gl/TQbtQwAA5fputgWi8


Accepted Solutions
Highlighted
GoPro
Posts: 7,125

Re: WiFi on Hero4 silver keeps turning off as i turn it on

 

Hi @fireycave43160

 

GoPro's standard manufacturer's warranty is one year from the date of purchase.

 

To contact our Support Team, you may select the country nearest your location.

Please Initiate a chat session during their hours of operation. https://gopro.com/help/ContactUs

 

Best,

Ej

 

View solution in original post


All Replies
GoPro
Posts: 7,125

Re: WiFi on Hero4 silver keeps turning off as i turn it on

 

Hi @fireycave43160

 

Thank you for sharing the video.

The Wi-Fi connection is supposed to stay on even if you cancel a pairing process.

I suggest running a manual software update again. This is to correct any issues that may have been encountered with the previous installation.

 

If it's still the same, please reach out to our Support Team as it could already be on the hardware. https://gopro.com/help/ContactUs

 

Regards,

Ej

 

 

 

 

 

Tourist
Posts: 3

Re: WiFi on Hero4 silver keeps turning off as i turn it on

Hello, 
I've done it manualy the first time, after your response done it again, and still nothing

Can't contact support, there's no number for my region and the 24h chat is not available.

best regards

GoPro
Posts: 7,125

Re: WiFi on Hero4 silver keeps turning off as i turn it on

 

Hi @fireycave43160

 

Thank you for trying the suggested steps.

If the manual update does not resolve the issue, it most likely on the hardware part.

Which country/region are you from? You should be able to get through so long as it is within the hours of operation listed on the link.

 

Best,

EJ

Tourist
Posts: 3

Re: WiFi on Hero4 silver keeps turning off as i turn it on

Hello ,

I'm from Croatia, don't really know if i got my warranty still valid tho.
can you check it by the serial number?
Highlighted
GoPro
Posts: 7,125

Re: WiFi on Hero4 silver keeps turning off as i turn it on

 

Hi @fireycave43160

 

GoPro's standard manufacturer's warranty is one year from the date of purchase.

 

To contact our Support Team, you may select the country nearest your location.

Please Initiate a chat session during their hours of operation. https://gopro.com/help/ContactUs

 

Best,

Ej