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Sightseer
Posts: 1
Accepted Solution

WiFi not turning on in Hero 4 Silver

I have tried to get the wifi on Hero 4 working. Only time my phone seems to pick up the wifi is when it is in pairing mode. But once it is off pairing mode, then wifi no longer works.  Cannot seem to switch wifi on from the side button. I have reset camera and wifi many times.  My phone picks the camera up -but only when in pairing mode as that is only when wifi works.  Please help...  Thanks :) 


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GoPro
Posts: 12,898

Re: WiFi not turning on in Hero 4 Silver

Hi @rapidcliff43608

 

It looks like there is an issue with the physical button already. Alternatively, you can switch the Wi-Fi option on or off via the camera's menu. 

 

Toggle through the camera's menu, look for SETUP> tap on Wireless (default: OFF).

 

For further assistance, you may reach out to our Support team via phone or chat. https://gopro.com/help/ContactUs

 

Thanks!

EJ

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All Replies
Highlighted
GoPro
Posts: 12,898

Re: WiFi not turning on in Hero 4 Silver

Hi @rapidcliff43608

 

It looks like there is an issue with the physical button already. Alternatively, you can switch the Wi-Fi option on or off via the camera's menu. 

 

Toggle through the camera's menu, look for SETUP> tap on Wireless (default: OFF).

 

For further assistance, you may reach out to our Support team via phone or chat. https://gopro.com/help/ContactUs

 

Thanks!

EJ