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%3CLINGO-SUB%20id%3D%22lingo-sub-135374%22%20slang%3D%22en-US%22%3EWi-Fi%20problem%20Hero4%20Black%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-135374%22%20slang%3D%22en-US%22%3EHi%20GoPro%20supportI%20bought%20a%20GoPro%204%20black%2C%20but%20the%20Wi-Fi%20never%20worked..I've%20tried%20every%20GoPro%20procedure%20that%20I've%20read%20in%20the%20GoPro%20community%20and%20support.%20I've%20reset%20the%20Wi-Fi%20and%20camera%20many%20times%2C%20updated%20the%20firmware%20for%20the%20last%20version%205.0..%20When%20a%20press%20the%20button%20on%20the%20side%20of%20camera%20the%20blue%20light%20doesn't%20show%20(I%20never%20saw%20the%20blue%20light%2C%20it's%20like%20a%20%22legend%22%20rs).%20When%20I%20press%20to%20Pair%2C%20the%20Pin%20number%20doesn't%20show..%20So%2C%20help%20me%20I%20have%20a%20dream%20trip%20scheduled%20and%20I'd%20like%20do%20enjoy%20my%20GoPro..%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-135374%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO4%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-136712%22%20slang%3D%22en-US%22%3ERe%3A%20Wi-Fi%20problem%20Hero4%20Black%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-136712%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F52914%22%20target%3D%22_blank%22%3E%40boldwave05821%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20you%20have%20gone%20through%20all%20of%20these%20steps%20with%20no%20success%20get%20in%20touch%20with%20our%20Support%20Team%20directly%20and%20they%20should%20be%20able%20to%20help%20you%20out!%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FSolutions_Troubleshooting%2FGoPro-App-Camera-Connection-Troubleshooting%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FSolutions_Troubleshooting%2FGoPro-App-Camera-Connection-Troubleshooting%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 1
Accepted Solution

Wi-Fi problem Hero4 Black

Hi GoPro support
I bought a GoPro 4 black, but the Wi-Fi never worked..
I've tried every GoPro procedure that I've read in the GoPro community and support. I've reset the Wi-Fi and camera many times, updated the firmware for the last version 5.0.. When a press the button on the side of camera the blue light doesn't show (I never saw the blue light, it's like a "legend" rs). When I press to Pair, the Pin number doesn't show.. So, help me I have a dream trip scheduled and I'd like do enjoy my GoPro..

Accepted Solutions
GoPro
Posts: 3,924

Re: Wi-Fi problem Hero4 Black

Hi @boldwave05821,

 

If you have gone through all of these steps with no success get in touch with our Support Team directly and they should be able to help you out!

 

https://gopro.com/help/articles/Solutions_Troubleshooting/GoPro-App-Camera-Connection-Troubleshootin...

 

https://gopro.com/help/ContactUs

 

Best,

Ryan

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All Replies
GoPro
Posts: 3,924

Re: Wi-Fi problem Hero4 Black

Hi @boldwave05821,

 

If you have gone through all of these steps with no success get in touch with our Support Team directly and they should be able to help you out!

 

https://gopro.com/help/articles/Solutions_Troubleshooting/GoPro-App-Camera-Connection-Troubleshootin...

 

https://gopro.com/help/ContactUs

 

Best,

Ryan