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Tourist
Posts: 2
Accepted Solution

Wi-Fi network disappears during connection

Hello. I need help for my GoPro Hero6.

 

When you connect the camera to an Android device, the camera's Wi-Fi is disabled. The network disappears. The phone no longer sees the camera network until the camera reboots. Disconnection occurs at the stage of obtaining the IP address of the device. I tried updating the firmware, resetting the settings, changing the Android device. No result. The process is as follows: turn on the camera - start connecting a new device - the phone sees the camera network - in manual mode, connect the phone to the camera - enter the password - the NETWORK DISAPPEARS. Next, the network does not appear until the camera restarts by removing the battery.


Accepted Solutions
GoPro
Posts: 12,126

Re: Wi-Fi network disappears during connection

Hi @savepolarbear

 

Thank you for trying to troubleshoot the issue.

See if changing the Wi-Fi Band will make a difference.

 

Connections> Wi-Fi Band> 2.5GHz or 5GHz

 

Also, please test it with a different phone and see if the same happens.

 

Regards,

Ej

View solution in original post


All Replies
GoPro
Posts: 12,126

Re: Wi-Fi network disappears during connection

Hi @savepolarbear

 

Thank you for trying to troubleshoot the issue.

See if changing the Wi-Fi Band will make a difference.

 

Connections> Wi-Fi Band> 2.5GHz or 5GHz

 

Also, please test it with a different phone and see if the same happens.

 

Regards,

Ej

Tourist
Posts: 2

Re: Wi-Fi network disappears during connection

I tried changing the frequency. It didn't work. I tried to connect the camera with other Android phones and failed.

GoPro
Posts: 12,126

Re: Wi-Fi network disappears during connection

Thanks for trying @savepolarbear

 

The best path forward is to reach out to our Support Team.

You may contact them by phone or chat through https://gopro.com/help/ContactUs 

Please let them know of the troubleshooting steps taken.

 

Regards,

Ej