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Sightseer
Posts: 2
Accepted Solution

Why won't the video play with the audio from a downloaded vido on my Hero 7?

So, I downloaded a video from my Hero 7 last night and it won't play (file not supported) in Window Media, VLC, and Movie Maker.  In VLC player, I get just the audio.  Windows Media won't play it at all.  It's a Windows 10 HP desktop computer.  I previewed the video on the GoPro and it is as it should be.


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Nomad
Posts: 3,746

Re: Why won't the video play with the audio from a downloaded vido on my Hero 7?

This is because your video was recorded in HEVC and Windows doesn't automatically have the codec installed for that, you can find more information here:

https://gopro.com/help/articles/block/hevc

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Nomad
Posts: 3,746

Re: Why won't the video play with the audio from a downloaded vido on my Hero 7?

This is because your video was recorded in HEVC and Windows doesn't automatically have the codec installed for that, you can find more information here:

https://gopro.com/help/articles/block/hevc

Highlighted
Sightseer
Posts: 2

Re: Why won't the video play with the audio from a downloaded vido on my Hero 7?

Thank You.  I look forward to my frustration being lifted!